How quickly can you answer my question?
We prioritize messages and emails based on their order of receipt and make every effort to respond promptly. Typically, you can expect a response within 24 hours of sending your message or email.

Can I change my shipping address after my order has been placed?
Once an order is submitted, our warehouse team strives to pack and ship it within 24 hours. Consequently, addressing change requests may not always be feasible. If you detect an error, please contact us immediately, providing your name and order number, and we will make every attempt to amend the shipping details before your package is dispatched. While we cannot guarantee changes, especially after your order has left our warehouse, we will exert our best efforts.

How long is the processing period?
Order processing typically spans 1 to 3 business days from the date of your order placement. In most cases, packages are prepared within 24 hours. However, during peak periods, processing times may extend up to 3 business days following your order date.

General Shipping Information:
Our warehouse diligently processes and ships all orders from Monday to Friday, excluding major holidays. Once you place an order, you can anticipate shipment within 1 to 2 business days, and you will receive an email containing your tracking number shortly afterward.

Will my order come in one package?
Depending on the size of your order, you may receive separate packages, which could potentially arrive 1 to 2 business days apart.